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Why haven't I received my payment?

Last Updated: May 31, 2013 09:48AM PDT
Payments are sent within 7 days of the period ending:

Earnings from the 1st - 15th of each month will be sent in the 1st pay period of the month. Payment will be sent within 7 days so if you've earned a payout in this period, it will be sent out by the 22nd. If you opted for Payoneer or Paxum, you should have your payment by the 22nd. If you opted for Check, it will be sent by the 22nd. Further transit time may apply for checks to arrive via USPS or Fedex.
 
Earnings from the 16th - 31st of each month will be sent in the 2nd pay period of the month. Payment will be sent within 7 days so if you've earned a payout in this period, it will be sent out by the 7th. If you opted for Payoneer or Paxum you should have your payment by the 7th. If you opted for Check, it will be sent by the 7th. Further transit time may apply for checks to arrive via USPS or Fedex. 

Common reasons you haven't received a payout include:

A payout was not generated. Sometimes broadcasters believe they should have received a payment, however they have not earned the minimum payout, did not convert tokens, or converted tokens in the next pay period. If this is the case, you can still receive a payment the next period.  Converted tokens do not expire and the next pay period would be in less than two weeks.

USPS can not deliver the check to the address you provided. When this happens they return the check back to us, and we contact you for a new address. We suggest waiting to see if the check arrives, or we can expedite the process by canceling the check and sending it to a different address.  For those who have issues receiving checks and are in the USA, we recommend the Direct Deposit payment method.


If you have any questions please contact support by clicking here.

 
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