Support Center

Age verification

Last Updated: Feb 12, 2015 12:07PM PST

For us to age verify your account so you can receive tokens:
 

- You and any other person who will appear on your cam must complete a performer agreement at http://chaturbate.com/accounts/age_verification/on your account.
 

- Submit a clear photo/scan of a valid government-issued identification (ID) for yourself and each and every person who will participate on cam.  IDs must include the following information:
 

  • Name
  • Date of Birth
  • Expiration Date  
  • Issued Date
  • Photo ID (Required where Available)


Note:

To provide all of the above information, you may need to take photos of both the front and back of your ID.  

In addition, you must submit a clear photo of yourself and each and every participating person holding their government issued ID next to their face (closeup photo with main text of ID readable).  Also, if a person is routinely highly made up or costumed while on cam, you can provide an additional photo of that person as such (with their ID), which can help to prevent future ID problems. 


Important:

 We do not accept paper or handwritten IDs, or IDs that have been obstructed (please hold IDs by their top and bottom edges).  Also, see the section below on other issues that can cause ID/photos to be rejected.


Upload copies of all the above files to http://chaturbate.com/accounts/age_verification/.


Additional Instructions:

If your ID is about to expire, you must upload a new ID before its expiration date to avoid having any problems with your account.  We send out notifications that IDs are about to expire.


If an ID photo has been rejected, you must upload a better ID photo -- do not upload the same photo that was rejected as that will just further delay your account’s approval.  Possible problems with an ID that can result in it being declined are:  
 

  • Out of Focus (blurred image)
  • Too Small (no thumbnail photos -- smallest lettering of ID must be legible)
  • Obscured (fingers or other covering ID -- hold ID by its edge)
  • Cut Off (over cropped)
  • Mirrored (photo of an ID taken in a mirror cannot be read)
  • Low Contrast (flash reflection or poor lighting making ID/person hard to see)
  • Rotated Image (make sure image is upright)


Please note that if anyone else wants to appear on your cam, they must first upload the above identification at http://chaturbate.com/accounts/age_verification/ and complete a performer agreement on your account.  Failing to complete verification for everyone appearing on your cam will result in you losing your ability to receive tokens, and possibly to broadcast.

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