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No playable sources found

‚ÄčIf you are getting the error: No playable sources found when trying to play videos in your collection, 

Please follow the tips below:

Are you using Firefox?

If you are using Firefox, please try another browser (we recommend Google Chrome), since Firefox is known to have issues with flash.

Are you using Google Chrome?

If you are using Google Chrome, try clicking the padlock in the URL bar, like the image on the bottom of https://support.chaturbate.com/customer/portal/articles/2747135-this-feature-is-not-enabled-on-your-device, and seeing if Flash is allowed there. If it is not, allow it and refresh the page.

Do you have any 3rd party programs running?

Unfortunately, users have been reporting issues with 3rd party programs (such as adblockers, firewalls, etc...) that are causing conflicts with Flash and is disabling it even after the user has the feature set to "enabled".  If you have any 3rd party apps like those, could you please let us know if you've tried temporarily disabling them to see if it alleviates the issue?

If using Google Chrome Incognito mode

Please try the following to see if your issue is resolved in incognito mode:

- In your Chrome URL address bar please enter: chrome://flags/#prefer-html-over-flash
- Change the "Prefer HTML over Flash" dropdown box to "disabled"
- Refresh your browser and let us know if that resolves your issue.

Still having issues, or have any questions? Please contact Chaturbate Support by clicking here.


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