2-Step Troubleshooting

Here are some common 2-Step Security troubleshooting tips:

I want 2-Step Security but I don't have a cell phone
You do not need to use a mobile/cell phone, a landline will work fine as the automatic system can call you with a verification code.  You can also create a free Google Voice account to use for this purpose. Additionally, we support any U2F compatible device, including all of the current Yubikey devices. If you do not need any additional features, then the basic $18 Fido U2F Security Key connects via USB and will suffice for desktop use. If you want to use the security key on your android phone too, you will need the Yubikey Neo device which supports NFC as well as USB.

The authenticator app setup is not working
Ensure your phone date and time is correct, because if the phone time or date is off, authenticator will not sync correctly.

I'm having trouble scanning the QR code on Authenticator setup
Try zooming in the page to help it pick it up the QR code.

Have any questions? Please contact Chaturbate Support by clicking here.


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